Financial complaints have risen by 20% according to latest half-yearly data
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
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1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
4 April 2024
Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.
1 March 2024
Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.
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We take part in events across the financial services industry to raise awareness of our work and share our knowledge and insight.
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The Financial Ombudsman Service has been mentioned in several news articles:
Our final plans for 2024/25 – 4 April 2024
We have published our final plans and budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year. Read more in The Standard.
Quarterly complaints data – 1 March 2024
Credit card complaints hit an all-time high in the third quarter of this financial year, due to perceived irresponsible and unaffordable lending by financial providers. Read more in The Mirror.
Motor finance commission – 14 January 2024
We have published more information on complaints we are seeing about motor finance commission. Read more in The Times.